ONTARIO, CA – Residents of Ontario are overwhelmingly happy with the quality of their lives and the level of services they receive from the City, according to results of the 2019 Resident Satisfaction Survey released this week.
The City commissioned the Rose Institute of State and Local Government to conduct the survey, the results of which are available at www.OntarioCA.gov/ResidentSurvey. Topline results show that 85.8% of respondents are very satisfied or satisfied with City services. Almost three‐quarters of them give the community a ranking of 8, 9, or 10 on a 10‐point scale and 78.8% say that Ontario is headed in the right direction.
Among specific City services, the Fire Department and Integrated Waste Department scored the highest levels of satisfaction, with ratings of very satisfied or satisfied from 92.8% of residents. The Police Department is a close third with ratings of very satisfied or satisfied from 88.6% of residents.
The surveyed showed that maintaining a robust community that is physically safe and prepared for emergencies is the highest priority for Ontario residents, with 85.6% of respondents identifying it as very important. Improving streets (76.2%) and addressing homelessness (72.4%) are the next most important priorities for Ontario residents.
“This first Resident Satisfaction Survey provides a baseline for Ontario to build upon our rich history as a model community,” said Mayor Paul S. Leon, who will be making community presentations on the survey in the coming weeks and months. “Moving forward, the feedback we get will be extremely valuable as we work to address the opportunities and challenges that are in front of us as a community, as we work to maintain our level of services, attract more business and investments, and remain a fiscally responsible organization.”
About the City of Ontario
The City of Ontario Elevates the quality-of-life by creating urban lifestyle districts that create sustainable places to live, work and play. Located just 35 miles east of downtown Los Angeles, the City of Ontario is ideally situated as a gateway to Southern California. With major freeways, rail transportation and International Airport, Ontario offers the rest of the world to be a part of a culturally diverse community with rich history that is well positioned for quality development and economic sustainability for its 177,000 residents. Complementing its business and residential core, Ontario offers premium entertainment venues such as the Ontario Convention Center, Toyota Arena, and the Ontario Mills Mall. To learn more about the City of Ontario, visit www.ontarioca.gov or call (909) 395-2000.
